Introduction:

VIPER Technology (Pvt.) Ltd – Leading IT Solutions provider, will provide a web based CRM application to facilitate and monitor “Complaints, Resolutions & Management” of its clients as an integral  part of SLA, for which client is responsible to provide a PC for the software to run on. This CRM application is  centralized and integrated with VIPER Technology (Pvt.)  Ltd. web based CRM system and is not customizable on the Client’s request.

Features

  • Four Hours call response time
  • Unlimited Complaints attend
  • Parts inventory
  • Backup inventory support
  • Support hardware
  • Free Pick& drop equipment
  • Online technical support
  • Monthly Service report
  • Call login system (CRM)
  • Preventive maintenance service (PMS)
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    SLA / AMC

    SLA- What better you can ask for – VIPER will take care of your support and maintenance in as low as Rs. 300*.

    Helpdesk Outsource

    Our Help Desk Support provides an efficient way to provide immediate support to our customers.

    Hardware Warranty Services

    At Viper Technology our decking is not just our product, it’s our passion, we stand behind our products.

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