Introduction:

VIPER Technology (Pvt.) Ltd – Leading IT Solutions provider, will provide a web based CRM application to facilitate and monitor “Complaints, Resolutions & Management” of its clients as an integral  part of SLA, for which client is responsible to provide a PC for the software to run on. This CRM application is  centralized and integrated with VIPER Technology (Pvt.)  Ltd. web based CRM system and is not customizable on the Client’s request.

Features

  • Four Hours call response time
  • Unlimited Complaints attend
  • Parts inventory
  • Backup inventory support
  • Support hardware
  • Free Pick& drop equipment
  • Online technical support
  • Monthly Service report
  • Call login system (CRM)
  • Preventive maintenance service (PMS)
  • CRM image

    Novell Certified Linux Professional – Fundamentals (3071)
    This course is designed for individuals looking to build a solid understanding of Open Source concepts and Linux fundamentals. Based on SUSE Linux Enterprise Server 10, it equips participants with the essential skills needed to navigate, manage, and perform basic administrative tasks in a Linux environment. It’s the perfect starting point for those entering the world of Linux.

    Novell Certified Linux Engineer – Networking Services (3074)
    Enhance your expertise in Linux networking with this advanced course. Focused on SUSE Linux Enterprise Server 10, it provides hands-on experience in configuring and managing essential networking services. Learn to troubleshoot, optimize, and maintain secure enterprise networks, making it ideal for IT professionals responsible for network operations.

    PlateSpin Recon (8008)
    Master the capabilities of PlateSpin Recon, a powerful workload profiling, analysis, and planning solution. This course teaches how to remotely gather workload utilization statistics, analyze performance metrics, and make informed capacity planning decisions. It’s an essential skill for optimizing IT infrastructure and ensuring resource efficiency.

    Disaster Recovery Solution
    Learn how PlateSpin Protect offers comprehensive disaster recovery solutions by enabling the rapid recovery of entire server workloads. This training covers how to restore data, applications, and operating systems efficiently, ensuring business continuity and minimizing downtime during unexpected events. Perfect for professionals tasked with safeguarding critical IT operations.

    SLA / AMC
    Managing and maintaining hardware can be challenging and costly. With VIPER’s Service Level Agreements (SLA) and Annual Maintenance Contracts (AMC), you can leave the hassle to us. Starting at just Rs. 300*, we provide comprehensive support and maintenance services tailored to meet your business needs. From regular system checks to troubleshooting and preventive care, our solutions ensure that your IT infrastructure operates at peak efficiency with minimal downtime, allowing you to focus on your core business operations.

    Helpdesk Outsource
    Customer support is critical for maintaining smooth operations and client satisfaction. VIPER’s outsourced Help Desk Support services are designed to provide immediate, professional assistance to your customers. Whether it’s resolving technical issues, answering queries, or providing guidance, our expert team ensures prompt and efficient support. By outsourcing your helpdesk to us, you can reduce operational costs, enhance response times, and maintain high customer satisfaction levels.

    Hardware Warranty Services
    At Viper Technology, our commitment to quality doesn’t end with the sale. We believe in delivering long-term value and reliability through our robust hardware warranty services. Our warranty coverage reflects our confidence and passion for our products. Whether it’s repairs, replacements, or technical assistance, we stand behind our solutions, ensuring that your hardware remains a dependable asset for your business. With VIPER, you’re not just buying a product; you’re investing in peace of mind and superior support.

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